Robin slumped in her chair, very obviously tired and annoyed; she is holding some kind of form or letter in one hand, while the other is holding her phone to her ear. A robotic voice from the phone speaks: "Thank you for calling your shitty insurance. All of our representatives are currently assisting other callers. Your estimated wait is now: 30-40 minutes. And then the person you get connected to won't actually be the right person to resolve this issue. While you wait, bear in mind that you're having to deal with this process only because the procedure you're having done is being done as trans healthcare, and that a cis person having this same procedure would only need to have a doctor request it. If you were supposed to have this procedure several weeks ago, but we denied your claim at the last minute and cancelled the surgery, press 8 and we will say we're very super sorry about that. Your estimated wait is now: 50-60 minutes."